Mystery David Sherwin argues in his blog that there are a few eerie similarities between the plotting of mystery novels and how designers should document design research findings.

“So how is the design research process anything like the plotting of a mystery novel? Let’s talk about the “B Story.” If you read a lot of mysteries or watch any kind of thrillers on TV or in the movie theater, then you’ve experienced this storytelling tactic. “

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Mystery David Sherwin argues in his blog that there are a few eerie similarities between the plotting of mystery novels and how designers should document design research findings.

“So how is the design research process anything like the plotting of a mystery novel? Let’s talk about the “B Story.” If you read a lot of mysteries or watch any kind of thrillers on TV or in the movie theater, then you’ve experienced this storytelling tactic. “

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Global Aging Experience The latest Intel Technology Journal (Volume 13, Issue 30 reports the research and development activities of the Intel Digital Health Group and its colleagues.

One article, entitled “From people to prototypes and products: ethnographic liquidity and the Intel Global Aging Experience study“, documents how a large-scale, multi-site, ethnographic research project into aging populations, the Global Aging Experience Study, led to the development of concepts, product prototypes, and products for the independent living market.

Successfully leveraging the output of ethnographic research within large organizations and product groups is often fraught with challenges. Ethnographic research produced within an industry context can be difficult for an organization to thoroughly capitalize on. However, careful research design and sound knowledge transfer activities can produce highly successful outcomes that can be thoroughly absorbed into an organization, and the data can lend itself to re-analysis. Our research was conducted by the Product Research and Innovation Team in the Intel Digital Health Group, and the work was done in Europe and East Asia, eight countries in all. Using a mixed methodology, our research examined health and healthcare systems in order to chart the macro landscape of care provision and delivery. However, the core of our study was ethnographic research with older people, and their formal (clinical) and informal (family and friends) caregivers in their own homes and communities. Data from this study were organized and analyzed to produce a variety of tools that provide insight into the market for consumption by teams within the Digital Health Group. As the results of the research
were driven into the Digital Health Group and other groups within Intel, it became clear that the Global Aging Experience Study possessed what we term ethnographic liquidity, meaning that the data, tools, and insights developed in the study have layers of utility, a long shelf life, and lend themselves to repeated and consistent use within and beyond the Digital Health Group.

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Danah Boyd Danah Boyd, a social media researcher at Microsoft Research, is quite in the news these days, including a very nice profile in The Guardian:

The Guardian – 9 December 2009
Danah Boyd: ‘People looked at me like I was an alien’
Microsoft researcher Danah Boyd talks about social networking, young people and how the web is more private than your home.

There’s one cliche in particular that annoys Danah Boyd: the “digital native”.

“There’s nothing native about young people’s engagement with technology,” she says, adamantly.

The Microsoft researcher, who has made a career from studying the way younger people use the web, doesn’t think much of the widely held assumption that children are innately better at coping with the web or negotiating the hurdles of digital life. Instead, she suggests, they’re pretty much like everyone else.

“Young people are learning, they’re learning about the social world around them,” she says. “The social world around them today has mediated technologies, thus in order to learn about the social world they’re learning about the mediated technologies. And they’re leveraging that to work out the shit that kids have always worked out: peer sociality, status, their first crush.”

ReadWriteWeb – 10 December 2009
Says Danah Boyd, Leverage the Web’s Most Disturbing Content
Microsoft researcher Danah Boyd took a decidedly different approach when considering social networking at today’s LeWeb conference [and made] the point that negative and disturbing web content can also serve as a vehicle for change.

“Boyd explains how those who monitor online profile information, tend to have something to gain from it in a negative way. For example, oppressive governments often monitor the web for signs of criminal activity in order to enforce laws or suppress certain activities. Nevertheless, Boyd believes the visibility of violence, drug use and criminal activity can also be used by regular netizens for constructive purposes.”

On her blog, Danah links to the crib of her talk, and to the LeWeb video and the Supernova video (where she presented the same talk).

Sente Nokia user researcher Jan Chipchase has posted an in-depth presentation and paper on designing mobile money services for emerging markets:

“Hang around a telecoms industry conference long enough and you start to get big-number fatigue – as one stack of seemingly impressive statistic blurs into the next. The numbers that have stuck with me over the years came from our research into the lives of the working illiterate: people who have jobs and want to keep them – spending time with people who work 16 hours days, 7 days a week with just a few days off per year is not uncommon. Who benefits more from the introduction of mobile money management services – a white-collar worker in New York City or a migrant manual labourer living out of a dormitory in Xi’an? For many access to mobile money services is a game-changer.

For practitioners working in this space (hei) the most useful section is likely to be on mobile phone practices and behaviours: covering mediated use from the perspective of customers; agents and the service providers themselves; charging; and multiple-SIM card practices.”

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